Seamless Retail Management - XPR Integrates with Oracle NetSuite POS

The retail industry is constantly evolving, and businesses are seeking smarter, more efficient ways to manage operations and enhance customer experience. To address these needs, XPR has successfully integrated its self-ordering kiosks with Oracle’s NetSuite Point of Sale (POS), a robust retail management solution designed to streamline order processing, improve transaction accuracy, and enhance operational efficiency.

This integration offers retailers a powerful, automated, and scalable solution that synchronizes product catalogs, order processing, and payment handling, eliminating manual errors and improving transaction efficiency.

Key Integration Touchpoints

1. Fetching Item Catalogue from NetSuite

For businesses with large and dynamic inventories, maintaining up-to-date product listings is essential. Through this integration, XPR’s self-ordering kiosks seamlessly fetch the latest item catalog from NetSuite, ensuring that product availability, pricing, and descriptions remain accurate and consistent across all sales channels. This eliminates discrepancies that often arise due to manual updates, reducing pricing conflicts and improving customer confidence in self-checkout transactions.

2. Efficient and Reliable Order Posting

To maintain seamless operations, XPR has built a batch mode integration for posting orders to NetSuite. This ensures that all orders placed through the self-ordering kiosks are efficiently recorded in NetSuite’s POS system without causing processing delays.

• Automated Invoice Creation – Once an order is placed, an invoice is automatically generated within NetSuite, ensuring accurate tracking of sales transactions.
• Payment Processing – The integration also marks invoices as paid upon successful transaction completion, streamlining financial reconciliation and eliminating the need for manual adjustments.
• Offline Order Processing – Even if the internet connection is temporarily unavailable, XPR’s kiosks allow customers to continue placing orders. These transactions are queued and automatically posted to NetSuite when connectivity is restored, ensuring uninterrupted service.

3. Comprehensive Discount Handling for Flexible Pricing Strategies

Retailers often implement discounts to attract and retain customers. XPR’s integration with NetSuite supports multiple discount models, ensuring that promotions are accurately reflected in sales reports:

• Order-Level Discounts – Discounts applied to the entire transaction appear as an adjustment on the invoice.
• Item-Level Discounts – Specific product discounts are listed as negative-value line items in the order record, providing clear visibility.
• Fixed Value & Percentage-Based Discounts – Retailers have the flexibility to apply discounts as either a fixed amount (e.g., $10 off) or a percentage of the total price (e.g., 15% off).

Key Benefits of XPR & NetSuite Integration

1. Reduced Operational Costs

Self-checkout kiosks powered by XPR and NetSuite reduce dependency on cashier staff, helping retailers optimize labor costs while maintaining high customer service standards. Many leading retailers, including Walmart, Whole Foods, and Target, have successfully implemented self-checkout solutions to improve efficiency and reduce overhead costs.

2. Enhanced Customer Experience

By offering faster and frictionless checkout options, XPR’s self-ordering kiosks eliminate long queues and enhance customer satisfaction. Shoppers can conveniently place orders, apply discounts, and complete payments without waiting in line, providing a modern and hassle-free experience.

3. Increased Order Accuracy and Operational Efficiency

Manual errors in order entry and pricing adjustments can lead to significant revenue losses. With automated synchronization between XPR kiosks and NetSuite POS, businesses can ensure accurate pricing, error-free invoicing, and seamless financial tracking.

4. Offline Order Processing for Business Continuity

Retailers operating in areas with unreliable internet connectivity can rely on XPR’s batch order processing. Customers can continue using kiosks even when offline, and transactions are automatically synced with NetSuite once connectivity is restored. This feature ensures uninterrupted service and prevents lost sales.

5. Scalability for Expanding Retail Chains

As businesses grow, managing multiple locations and thousands of transactions can become challenging. XPR and NetSuite’s scalable integration ensures that retail chains can efficiently manage large-scale operations, centralizing sales data across multiple locations for real-time business insights.

Future-Ready Retail with XPR and NetSuite

With this latest integration, XPR is paving the way for the future of self-service retail by providing businesses with an intuitive, efficient, and scalable solution. Whether you operate a single-store retail business or a multi-location chain, XPR’s integration with Oracle’s NetSuite POS empowers you with the tools to optimize operations, reduce costs, and enhance customer experience.

Stay ahead of the competition—empower your retail operations with XPR and Oracle NetSuite POS today!